Troubleshooting

Identify your bed model

Start by checking your Owner’s Manual - the bed model should be listed on the front cover.

If you need help identifying your bed model and don’t have your manual, alternate methods of identification are listed below.

Options to identify your bed model:

Option 1: Identify your
model using the law label
tags on your adjustable base

How to locate your law label tags

Where to locate your model ID on your law label tags

Option 2: Identify your

model using your remote

You can also use the last three digits of your model ID (the electronics type) to select your base’s troubleshooting guide.

For some models, you may have the electronics type on the back of your remote. (Ex: CF04R5N)

***Please note: many of the remotes look similar,* and, depending on your base’s manufacture date, the color may differ from the reference photo below.

Select your troubleshooting guide

Still having trouble?

Please email us at service@innovasleep.com, call us, or use our online contact form if you have any questions or concerns.

If the troubleshooting guide did not resolve the issue with your bed base, please let us know what steps in the troubleshooting guide did not work for you so that we can efficiently diagnose the problem.