M1W Models

IF THE REMOTE DOES NOT LIGHT UP OR THE BED WORKS INTERMITTENTLY:

A) Change the batteries to 3 AAA lithium batteries of any brand.

• Make sure the batteries are facing the correct directions.

• Make sure the terminals of both batteries are in contact with the metal on either side of the battery compartment.

• Make sure you are not using rechargeable batteries.
  

IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:

B) Check for power to the base:

Check to see if there is a green light on the transformer, which is the black box on the floor attached to the power cord. Our bases should be plugged into a surge protector that is at least 600-700 joules, higher is better, and at most 400V, lower is better. 

• If the green light is on, please proceed to the next step.

• If the green light is not on, please do a hard reset by unplugging your base for 30 minutes and plugging it back in to see if the light comes back on. If the green light still does not come on, please email service@innovasleep.com, or call 877-386-1373.

• If you have a Split King base, please switch the transformers/power cords on the two sides of your base to see if the green light comes back on. If the light is still not on, please do a hard reset following the steps above.
  

C) Sync Instructions:

1. To sync the remote to the bed, unplug the power cord from the surge protector or electrical outlet.

2. Plug the power cord back in. Within 10 seconds of plugging the power cord back in, press and hold the HEAD UP and HEAD DOWN buttons on the remote simultaneously for 3-5 seconds while the light on the control box is still flashing (see Figure 1). 

3. If the sync is successful, you will hear a beep and the blue light on the remote will flash. 

***If the sync did not work, try again - you may not have pressed and held the remote buttons quickly enough after plugging in the power cord.***

D) Hard Reset Instructions:

1. If syncing your remote does not resolve the problem, unplug the bed from power for 30 minutes and plug it back in.

2. After the hard reset, try the sync instructions again. 
   
   

IF YOU WOULD LIKE TO CLONE YOUR REMOTE:

Information for Customers with King Bases:

If you have a Split King base with two Twin XL mattresses and want to use both remotes to operate each side of your base separately, you will need to sync one remote to each side of the bed. Once you do this, one remote will control the right side and the other remote will control the left side. 

E) Synchronizing Two Beds with One Master Remote:

If you have a Split King base with a King mattress and want one remote to control both sides of the bed at the same time: This remote will be called the ‘MASTER REMOTE’ and will control both sides of the bed at the same time. 

1. Sync the MASTER REMOTE to the first base (A) by unplugging the power cord from the surge protector or electrical outlet for base (A). 

1. Plug the power cord back in and within 10 seconds of plugging the cord back in…

2. Simultaneously press and hold the HEAD UP and HEAD DOWN buttons on the MASTER REMOTE for 3-5 seconds (see Figure 1).

3. You will hear a beep to signal syncing is complete on that side (A).

2. Next, sync the MASTER REMOTE to the second base (B) by unplugging the power cord from the surge protector or electrical outlet for base (B). 

1. Plug the power cord back in and within 10 seconds of plugging the cord back in…

2. Simultaneously press and hold the HEAD UP and FLAT buttons on the MASTER REMOTE for 3-5 seconds (see Figure 2).

3. You will hear a beep to signal syncing is complete for the MASTER REMOTE. This remote will control both sides of the base in unison.
   

***If the sync did not work, try it again - you may not have pressed and held the buttons quickly enough after plugging in the power cord.***

F) Using Both Remotes on the Same Bed:

If you want to use two remotes to control the bed bases at the same time, you can clone the second remote, but make sure you mark the MASTER REMOTE somehow so you can tell the two apart. 

1. To sync the SECONDARY REMOTE to both bases: Repeat the above instructions for Synchronizing Two Beds on the SECONDARY REMOTE. (Sync the SECONDARY REMOTE to both bases using the same method as above).

2. Once complete, you will hear a beep to signal syncing is complete for the SECONDARY REMOTE. Now both wireless remotes will be able to control both beds in unison.
   

H) Desynchronizing Two Remotes:

1. To remove syncing on the remote, unplug base A and plug it back in. The base will return to a flat position and you will hear a beep.

2. Then press the HEAD UP and FLAT buttons simultaneously for 3-5 seconds on remote A. You will hear another beep.

3. To pair again, refer to step C to sync one remote with the first base (A).

4. Repeat these steps with the other base and remote. 

5. Once complete, your remotes should operate both bases separately.

MEMORY BUTTONS

The remote has one memory button: "M1". The button does not come pre-programmed and will have to be set up.

G) To program the memory buttons

1. Adjust the bed to the desired position.

2. Press and hold the memory button (M1) for 3 seconds (see Figure 3).

3. A quick beeping from the control box will indicate the setting has been successfully saved.

4. Test that the setting has been saved by pressing the FLAT button to fully lower the base. Then, press the memory button to ensure it raises to the desired position.

5. The memory position button (M1) can be reset by repeating steps 1 and 2.
   

WHEN TWO BEDS DO NOT ALIGN:

H) On the higher-angled bed, use a Phillips head screwdriver to turn the screw of the head actuator counterclockwise 3-5 turns to lower the head angle by 1 degree. Press the HEAD DOWN button on the remote for 5 seconds, then press the HEAD UP button to raise the head to the highest angle.

If the two beds still do not align, repeat the above steps 2-3 more times until the higher-angled bed matches the level of the lower-angled bed when the heads of both bases are raised to the highest position. The normal adjustment range is between 58-62°. Turning the screw on the head actuator 3-5 times clockwise will raise the head angle by 1°; turning the screw on the head actuator 3-5 times counterclockwise will lower the head angle by 1°.

***Please feel free to contact us, or email us at service@innovasleep.com, or call us at 877-386-1373 if you have any questions or concerns. If the troubleshooting guide did not resolve the issue with your bed base, please let us know what step the troubleshooting guide did not work for you so that we can diagnose the problem.***