Troubleshooting Guide

Troubleshooting Guide

WIRED REMOTE TROUBLESHOOT

TRANSFORMER light OFF
Check for power from electrical outlet
Step 1: Test outlet with another device (lamp, hair dryer, etc)
Step 2: If outlet fails the test, plug the bed into another outlet that you have tested and know works.

Loose Wiring Connections
Check power cord and transformer connections

Defective Transformer or Power Cord
If the bed is plugged into an outlet that has been tested and confirmed to be working, contact customer service.

 

TRANSFORMER light ON
Defective Transformer or Power Cord
If physically able, check control box connections beneath bed.

Defective Remote, Control Box, or Motor
Contact customer service.


REMOTE CONTROL

TRANSFORMER light ON
Check REMOTE CONTROL
Please use new batteries for testing

Step 1: Press any button on the remote control, backlight on the remote control should be on, if not
Step 2: Inspect batteries. Make sure the + and – of the batteries is matched to the sign in the batteries compartment, and retry Step 1. If backlight o the remote control is still not on
Step 3: Replace remote control
BACKLIGHT should now be ON


TRANSFORMER

Step 1: Check and make sure the grounded electric outlet is active
Check that the plug of the electric cord is not loose from the electric outlet
Check that the plug of the electric cord is not loose from the transformer
SIGNAL LIGHT still NOT ON
Step 2: Unplug from power outlet and
Check electric cord and transformer to see if there is any breakage or damage
Step 3: replace electric cord
SIGNAL LIGHT still NOT ON
Step 4: replace transformer
SIGNAL LIGHT should now be ON.


CONTROL BOX

TRANSFORMER light ON
REMOTE CONTROL backlight ON
Press the LINK BUTTON on CONTROL BOX, LED LIGHT should turn ON

LED LIGHT on Control box NOT ON
Step 1: Unplug and reconnect extension cord from transformer to control box
Step 2: press link button and check LED light again
LED LIGHT still NOT ON
Step 3: replace extension cord and press link button again to test.
LED LIGHT still NOT ON
Step 4: replace control box
CONTROL BOX should now work.


SYCHRONIZE CONTROL BOX AND REMOTE CONTROL

TRANSFORMER light ON
REMOTE CONTROL backlight ON
CONTROL BOX LED light ON

TO SYCHRONIZE control box and remote control
Step 1: press link button on the control box until LED light on control box flashes
Step 2: press “HEAD UP” and “FOOT UP” simultaneously on the remote control until LED light on control box flashes again
CONTROL BOX is now in synch with the REMOTE CONTROL


ACTUATOR

To test the ACTUATOR
Step 1: Press the head massaging button on the remote control and see whether it is working or not.
Step 2: Press the foot massaging button on the remote control to check whether it is working or not. If BOTH head and foot massaging ARE NOT WORKING
Step 3: Repeat the procedure to synchronize the remote control and control box.
If STILL NOT WORKING
Step 4: Check the connecting point of the massaging unit and the control box.
Step 5: Check for surface damage of the wires. Change if necessary.

If STILL NOT WORKING
Step 6: Change the control box.
Step 7: Once the head and foot massage buttons are WORKING, press the “HEAD UP” or “DOWN” button individually to test the head actuator.

If head actuator does not work, it’s most probable that the CHILD SAFETY LOCK is active.


CHILD SAFETY LOCK

TO UNLOCK CHILD SAFTETY LOCK
Press the upper right button and the lower right button simultaneously until the backlight of the remote control flashes. (Note: five minutes later, the child safety lock will automatically lock again).

For testing purpose, we disable the CHILD SAFETY LOCK function by pressing the upper right button and the lower left button simultaneously until the backlight of remote control flashes.

We can now press the “HEAD UP” button on the REMOTE CONTROL to check whether the HEAD ACTUATOR is working or not.

Press the “FOOT UP” button on the REMOTE CONTROL to check the FOOT ACTUATOR.
If one or both ACTUATORS DO NOT WORK,
Check the contacting point of the actuators and the control box.
Check for surface damage of the connector and the wires.
And change the actuator if necessary.

NOTE: Keep on pressing the emergency lowering button on the control box will get the foot actuator down first and then the head actuator.

TO REACTIVATE CHILD SAFETY LOCK
Press the upper left button and the lower left or lower right button simultaneously until the backlight flash.


SYNCHRONIZATION

Wired Unit:
1. Owner can use the same remote, to control two side by side beds bases by connecting the two control boxes with the Synchronize Cord, 
2. Unplug the remotes from the two control boxes then plug the synchronize cord ens into the same outlets which were just unplugged. Connect one remote cable into the female end of the synchronize cord and enjoy both bases operate by one remote. 

Wireless: 
1. Owner can use the same remote to control two side by side bed bases by Connecting the two control boxes with the cable.
2. Plug one side of the cable into the “Cyncro CNTL” on the control side of the other control box, then you can connect two control boxes. 
3. It is important that the two boxes expected to work synchronously must be still configured differently to pair with the different remote control with different DIP-Switch position. 

Note: Do not pair both control Boxes with the same remote control, each remote must have a different DIP-switch setting. Also make sure to deactivate the child lock feature, and to sync remotes to each control box before connecting the sync cord. 


NOTHING IS WORKING

REMOTE BACKLIGHTS DO NOT FLASH WHEN BUTTONS ARE PRESSED
Check for dead/misaligned batteries – Replace remote batteries and check to make sure they are oriented correctly.
Check for defective remote – If remote lights still do not work after batteries have been replaced/checked for proper orientation, contact customer service.

 

TRANSFORMER LIGHT IS OFF
Check for No power from electrical outlet – Test outlet with another device (lamp, hair dryer, etc). If outlet fails the test, plug the bed into another outlet that you have tested and know works.
Check for Loose Wiring Connections – Check power cord and transformer connections
Check for Defective Transformer or Power Cord – If the bed is plugged into an outlet that has been tested and confirmed to be working, contact customer service.

 

TRANSFORMER LIGHT IS ON
Check: Remote Not Synced to Bed – Follow instructions to sync your remote
Check: Control Box Needs to Be Refreshed – Unplug bed from the outlet and then plug it back in after waiting 15 seconds. Sync remote.
Check: Loose Wiring Connections – Check connections from control box.


MASSAGE WORKS BUT BED DOESN’T MOVE

Check Child Safety LockFollow directions to turn off child safety lock.
Check for loose wiring connections – If physically able, check the connections to the control box.
Check for defective hardwareContact customer service for advanced troubleshooting and to order new hardware if needed.


EITHER HEAD OR FOOT OF BED WILL MOVE BUT NOT BOTH

REMOTE BACKLIGHTS DO NOT FLASH WHEN BUTTONS ARE PRESSED
Check For Dead/Misaligned Batteries – Replace remote batteries and check to make sure they are oriented correctly.
Check for Defective Remote – If certain remote lights still do not work after batteries have been replaced/checked for proper orientation, contact customer service.

 

REMOTE LIGHTS FLASH WHEN ANY BUTTON IS PRESSED AND FRESH BATTERIES ARE BEING USED
Control Box Needs to Be Refreshed – Unplug bed from the outlet and then plug it back in after waiting 15 minutes. Sync remote.
Check for loose wiring – If physically able, check motor wiring connections.
Check for Defective HardwareContact customer service.