Troubleshooting Guide

Troubleshooting Guide

REMOTE CONTROL

TRANSFORMER light ON
Check REMOTE CONTROL
Please use new batteries for testing

Step 1: Press any button on the remote control, backlight on the remote control should be on, if not
Step 2: Inspect batteries. Make sure the + and – of the batteries is matched to the sign in the batteries compartment, and retry Step 1. If backlight o the remote control is still not on
Step 3: Replace remote control
BACKLIGHT should now be ON


TRANSFORMER

Step 1: Check and make sure the grounded electric outlet is active
Check that the plug of the electric cord is not loose from the electric outlet
Check that the plug of the electric cord is not loose from the transformer
SIGNAL LIGHT still NOT ON
Step 2: Unplug from power outlet and
Check electric cord and transformer to see if there is any breakage or damage
Step 3: replace electric cord
SIGNAL LIGHT still NOT ON
Step 4: replace transformer
SIGNAL LIGHT should now be ON.


CONTROL BOX

TRANSFORMER light ON
REMOTE CONTROL backlight ON
Press the LINK BUTTON on CONTROL BOX, LED LIGHT should turn ON

LED LIGHT on Control box NOT ON
Step 1: Unplug and reconnect extension cord from transformer to control box
Step 2: press link button and check LED light again
LED LIGHT still NOT ON
Step 3: replace extension cord and press link button again to test.
LED LIGHT still NOT ON
Step 4: replace control box
CONTROL BOX should now work.


SYCHRONIZE CONTROL BOX AND REMOTE CONTROL

TRANSFORMER light ON
REMOTE CONTROL backlight ON
CONTROL BOX LED light ON

TO SYCHRONIZE control box and remote control
Step 1: press link button on the control box until LED light on control box flashes
Step 2: press “HEAD UP” and “FOOT UP” simultaneously on the remote control until LED light on control box flashes again
CONTROL BOX is now in synch with the REMOTE CONTROL


ACTUATOR

To test the ACTUATOR
Step 1: Press the head massaging button on the remote control and see whether it is working or not.
Step 2: Press the foot massaging button on the remote control to check whether it is working or not. If BOTH head and foot massaging ARE NOT WORKING
Step 3: Repeat the procedure to synchronize the remote control and control box.
If STILL NOT WORKING
Step 4: Check the connecting point of the massaging unit and the control box.
Step 5: Check for surface damage of the wires. Change if necessary.

If STILL NOT WORKING
Step 6: Change the control box.
Step 7: Once the head and foot massage buttons are WORKING, press the “HEAD UP” or “DOWN” button individually to test the head actuator.

If head actuator does not work, it’s most probable that the CHILD SAFETY LOCK is active.


CHILD SAFETY LOCK

TO UNLOCK CHILD SAFTETY LOCK
Press the upper right button and the lower right button simultaneously until the backlight of the remote control flashes. (Note: five minutes later, the child safety lock will automatically lock again).

For testing purpose, we disable the CHILD SAFETY LOCK function by pressing the upper right button and the lower left button simultaneously until the backlight of remote control flashes.

We can now press the “HEAD UP” button on the REMOTE CONTROL to check whether the HEAD ACTUATOR is working or not.

Press the “FOOT UP” button on the REMOTE CONTROL to check the FOOT ACTUATOR.
If one or both ACTUATORS DO NOT WORK,
Check the contacting point of the actuators and the control box.
Check for surface damage of the connector and the wires.
And change the actuator if necessary.

NOTE: Keep on pressing the emergency lowering button on the control box will get the foot actuator down first and then the head actuator.

TO REACTIVATE CHILD SAFETY LOCK
Press the upper left button and the lower left or lower right button simultaneously until the backlight flash.


SYNCHRONIZATION

Wired Unit:
1. Owner can use the same remote, to control two side by side beds bases by connecting the two control boxes with the Synchronize Cord, 
2. Unplug the remotes from the two control boxes then plug the synchronize cord ens into the same outlets which were just unplugged. Connect one remote cable into the female end of the synchronize cord and enjoy both bases operate by one remote. 

Wireless: 
1. Owner can use the same remote to control two side by side bed bases by Connecting the two control boxes with the cable.
2. Plug one side of the cable into the “Cyncro CNTL” on the control side of the other control box, then you can connect two control boxes. 
3. It is important that the two boxes expected to work synchronously must be still configured differently to pair with the different remote control with different DIP-Switch position. 

Note: Do not pair both control Boxes with the same remote control, each remote must have a different DIP-switch setting. Also make sure to deactivate the child lock feature, and to sync remotes to each control box before connecting the sync cord.